Customer Service Advisor for Spanish language (m/f)

Poslodavac:DDC Multilingual Services d.o.o.
Kategorija:Administracija i slične usluge, Ostalo
Mjesto rada:Banja Luka
Rok prijave:09.10.2020.

O poslu

Opis radnog mjesta:DDC MLS is part of the DDC Group, which employs more than 4,500 employees located in 12 locations around the world. DDC
Group provides its services in the global market with incomparable structure and consistency of its business.

DDC MLS currently has an open position for the position Customer Service Advisor for Spanish language in Banja Luka!

Customer Service Advisor for Spanish language

Key Responsibilities:

Handling incoming social, email, chat from existing customers, dealing with any enquiries they may have, striving for a
first contact resolution.
Responding to all enquirers in a professional, courteous and friendly manner.
Build repport with the customer to provide a best in class customer service experience.
Maintaining customer information and records in line with the DPA and our internal Information Management Security
Any other duties in line with business requirements
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Regija:Republika Srpska regija

O zaposleniku

Znanja i kvalifikacije:Experience:

Call Centre experience using social, email, chat (desirable)
Excellent use of English language, both verbal and written (minimum levels: B1/B2).
Excellent use of Spanish language both verbal and written.
IT literate

Knowledge and skills:

Excellent customer care skills.
Excellent understanding and interpretation of written Spanish language.
Excellent written English.
Excellent speaking and listening skills.
Good teamwork skills and the ability to work unsupervised.
The ability to work quickly and under pressure.
A professional attitude when dealing with customers.
Being flexible and adaptable.
Excellent spelling and grammar.
Knowledgeable in the retail industry.
A genuine passion for helping others.
Ability to work to targets.

Application Deadline: 09.09. 2020

If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email:
DDC Multilingual Solutions
387 (0) 51 262 910
Strani jezik:engleski, španjolski
Poznavanje rada na računaru:dobro

Kontakt podaci

Naziv preduzeća:DDC Multilingual Services d.o.o.
Adresa:Milana Preloga 12B/III, 71000 Sarajevo
Regija:Sarajevski kanton regija

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